Why Google's Outage Wasn't a Complete Failure

I noticed something interesting in the Google outage and its aftermath on Thursday ... there doesn't appear to be the same lasting hostility and call to arms that often follows such incidents. ... Within about 20 minutes, though, Google made a statement ... An hour later, another statement came in: ... a sign of ongoing communiqué and a promise of information. Here's where the good part comes in: Google actually kept the promise. ....